The installation and operation of the BayPac is well documented so factory support is seldom required. However, if you run into a problem that you can't resolve, our Technical Support Staff is always here to assist you. All we ask is that you read through the BayPac manual and online documentation (see our BayPac Troubleshooting Page) before you call. Please refer to our Technical Support page for details about contacting us.
NOTE: If your problem involves the software that you are trying to use, remember that we can only provide support for the BayCom program. For help with other software, you will need to contact the company or shareware author that provided it.
No. The BP-2M's hardware is not capable of decoding the PSK-31 signal.
Yes! Now you can! The authors of WinAPRS have just recently added support for the BayPac modem. Now you can use your BP-1, BP-2 or BP-2M for APRS® operation! See our Software Page for more information on the WinAPRS program.
Yes you can run your BP-2, BP-2M or even theBP-96A under Linux! Please see our Software Page for more information.
Both the BP-2 and the BP-2M were specifically designed to receive synchronous data transmissions (packet). They are not suitable for receiving the asynchronous EMWIN broadcasts. A much better choice would be our RTX-12A telemetry modem or the NWX-12 EMWIN demodulator. These products will provide peak performance in EMWIN applications!
No, not yet! The REGISTERED version of HamComm will receive Pactor but it will not transmit. At the moment we are not aware of any software that will allow the BP-2M to transmit and receive Pactor. This is another mode that is getting a lot of interest, so we do expect something to be available eventually.
Well... Yes and No! BayCom and almost all of the multimode software will not function properly from within Windows. You should exit Windows and return to DOS for satisfactory operation (Windows 95/98 users - The problem is not with the BayPac or the software, but rather the way Windows handles "interrupts". Unless some future version of Windows handles them differently, you will always need to run these programs from DOS. (No - Not a DOS window! Not even with a 800 MHz Pentium running Windows '99 with a gigabyte of ram! No! Sorry!).
However... There are now several "true" Windows programs that work extremely well. For packet operation, there's WINTNC and the AGW series of packet programs. For the reception of ACARS transmissions there's a great new program called SkySpy. Also, the registered version of HamComm will run as a full-screen DOS application in Windows 95/98! You can read more about these great programs on our Software page. Most of them are available for download too!
Yes, so long as your palmtop is truly IBM compatible. We get many calls from customers concerned about power consumption and the palmtops ability to power the BayPac. We are not aware of a single palmtop that has a power problem with the modem. Remember that the modem only draws about 2ma. That's about 1/4th of what it takes to light a LED! The most popular palmtop for packet is the HP-100/200LX. We have added specific instructions for these palmtops to our BayPac Product Support Page.
No it won't. Not even with a "real" Windows program like WINTNC! It appears that Windows CE is only able to run programs that have been specifically designed for that operating system.
Yes it will! A program called SoftKiss will let you run 1200 baud packet on your Macintosh using either the BP-2 or the BP-2M. Sorry, but we are not aware of any MultiMode programs that will run on the Macintosh!
Yes it will! Using a program called AmiCom, you can run 1200 baud packet
with either the BP-2 or the BP-2M.
Sorry, but we are not aware of any MultiMode programs that
will run on the Amiga!
While there are some definite improvements in the BP-2 over the BP-1, we would not recommend that you upgrade under normal circumstances. What you might consider though is upgrading to the BP-2M which would give you all the benefits of the BP-2 plus an awesome amount of new capability!
Well ... Yes and no! Because the BayPac modem is a "software-based" TNC, it has no "internal" mailbox. Instead, the mailbox is built into the software that you run on your computer. This gives the BayPac an advantage over regular TNCs because it can use all of the computer's resources (memory, hard drive, etc.) for the mailbox function. However, because it requires the computer, the mailbox will not work if the computer is turned off. The BayCom software that is included with the modem can be configured as a simple mailbox for sending and receiving "personal" mail. If you need more advanced capabilities, you will find some programs on our Software Page that offer full-blown Personal Mail Systems (PMS).
The BP-2 is supplied with the latest BayCom packet software. There are a number of other programs that are compatible. Most are shareware and are available for downloading on our Software Page.
The BP-2M is supplied with the latest BayCom packet software only. There are simply too many multimode programs available for us to even consider getting into that! Anyway, there is really no way for us to know which ones would really interest you. So, what we have decided to do is compile a list of the most popular programs and let you choose what you would like. This list, which is also supplied with the BayPac, contains program descriptions, the modes that are supported, tips on configuration, and sources where you can download or purchase it! While some of the programs are commercial, most are shareware, so you can simply pick what you like and download the latest version!
All BayPac modems are supplied with a single radio cable. One end of this cable plugs directly into the modem and already has the necessary connector installed. The other end of the cable is unterminated (bare wires) and is ready for you to attach the connectors required by your particular radio (mic and external speaker connectors).