Technical Questions?


 

Before You Contact Technical Support...

The vast majority of technical issues can be resolved with the information that is available in our written documentation and on the Support pages of our web site (click here for help with your SignaLink).  If you thoroughly investigate these resources, you will probably never need to contact our Support Staff.  Please take some time to read through your product manual, and then check the online support resources to be sure that you have the most current software and documentation available.  If you still need assistance, then please contact our Technical Support Staff at the number listed below, or by email if appropriate (see below).  Thank you.


How To Contact Technical Support

EMAIL - We are happy to answer simple "yes/no" type technical questions, including requests for jumper settings and radio cable recommendations.  However, we do NOT provide troubleshooting support by email unless you are located overseas.  We find that we can do far more in a few "interactive" minutes on the phone, than we can do in hours of letter/email writing. We have tried this repeatedly and found it to be extremely difficult. With the exception of our overseas customers, we will NO LONGER respond to written troubleshooting questions.  Please click here to submit your email via our on-line Contact Form.

TELEPHONE - Technical Support is available by phone every Monday, Wednesday, and Friday, from 1 PM to 5 PM PACIFIC / 4 PM to 8 PM EASTERN, by calling (541) 862-2639.  Support is available for all Tigertronics products.  Support is NOT provided for any non-Tigertronics hardware or software products, including the shareware programs listed on our Software pages. Our Technical Support Line is a direct tech line that will only be answered by a qualified technician or engineer. The line can be busy at times, especially on Mondays, or when it first opens in the afternoon.  But, you will never be put in a hold queue to listen to music while your phone bill goes through the roof!  So, please be patient - You will get through. And when you do, you will get quality support!

 

NOTE:  Our Sales Staff can help with cable and part number recommendations but they are not technical, and they cannot offer troubleshooting or technical assistance.  That level of support is available only by calling our Technical Support Line as noted above.  Thank you for your understanding!

 

 

 

 

 

 

 

 

 

 

 


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