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See our SignaLink USB Product Guide to find the part numbers that you need for your radio.
If
you need technical assistance with one of our products, then |
HOLIDAY CLOSURE - All departments will be closed for our annual Holiday Shutdown December 21st through January 5th. Orders received after 5PM PST December 20th will be processed after we reopen. Be sure to place your order by January 5th to take advantage of our special holiday pricing! We wish you all a very Merry Christmas and a Happy New Year!
The vast majority of technical issues can be resolved with the
information that is available in our written documentation and on the Support
pages of our web site (click here for help with
your SignaLink USB). If you
thoroughly investigate these resources, you will probably never need to contact
our Support Staff. Please take some time to read through your product
manual, and then check the online support resources to be sure that you have the
most current software and documentation available. If you still need
assistance, then please contact our Technical Support Staff by the appropriate
method shown below. Thank you.
EMAIL -
We
are happy to answer simple "yes/no" type technical questions and other simple
technical inquires by email, including requests for jumper settings and part
number recommendations.
However, troubleshooting by email is often difficult
and very time consuming, so unless
you are located overseas, we ask that you please contact our Technical Support
Staff by phone for troubleshooting issues. Please click
here
to submit your technical questions via our on-line
Contact Form
(this will open in a new browser window).
TELEPHONE - Technical Support is available by phone every Monday, Wednesday, and Friday, from 1 PM to 5 PM PACIFIC / 4 PM to 8 PM EASTERN, by calling (541) 862-2639. Support is available for all Tigertronics products. Support is NOT provided for any non-Tigertronics hardware or software products, including the programs listed on our Software pages. Our Technical Support Line is a direct tech line that will only be answered by a qualified technician or engineer. The line can be busy at times or you may reach our voicemail - especially on Mondays, or when it first opens in the afternoon, so please be patient. You will get through to a Technician. And when you do, you will get quality support!